1. Enquiry-understand the detailed information of the goods, including the name, purpose, quantity, weight, volume, shape and other information of the goods, the delivery address, the delivery address, what documents are required when picking up (packing list or commercial invoice, delivery document, Pickup letter), individual goods still need to provide the goods pictures.

2. Quotation--Quote to customers (orally or in writing), determine freight rates, Hong Kong delivery fees and collection fees and other miscellaneous fees, and then send 'Customer Quote Confirmation Fax'.

3. Place an order-when the customer agrees to our quotation verbally or in writing, and when the goods can be picked up, we send a pick-up notice to the Hong Kong company, a colleague from the Hong Kong company picks up the goods and confirms the name, quantity and weight of the goods.

4. Receipt-pick up or deliver goods to your door in Hong Kong, check the goods, check the packing list and commercial invoice.

5. Tally-Hong Kong company number, labeling, making receipts, filling in consignment note, entering computer system, etc.

6. Customs declaration-Hong Kong companies affix barcodes, fill in express couriers, and send detailed list of goods to customs brokers. The customs brokers make customs declarations and send EDI data to customs. The Hong Kong company put the goods on the Hong Kong car and Huanggang passed the inspection and released.

7. Customs declaration operation-The port vehicle arrives at the port express supervision center, and our company's customs clearance officer assists the customs in the process of examining, inspecting, taxing and releasing.

8. Notification-call or SMS to notify the customer of the arrival of the goods.

9. Delivery-delivery is required to do delivery notes, bills, and arrange delivery.

10. Service-telephone service tracking: listen to and record customer opinions and the latest situation notification.